Private patient facilities in London

We provide a full range of lifelong, general and specialist care, as well as clinical research, innovation, education and training from our five main hospitals, and in the community:

• Guy’s Hospital
• St Thomas’ Hospital
• Evelina London
• Royal Brompton Hospital
• Harefield Hospital

Many of our private patient facilities are located in the heart of London and within sight of some of the most iconic landmarks in the UK.

Paediatric care is delivered in our state-of-the-art Evelina London Children’s Hospital, which has a global reputation offering services from before birth through to childhood and into adult life.

All of our hospitals have long histories of first class care, ground breaking research, innovation and teaching.

Together with our partners in King’s Health Partners, we form one of the UK’s eight Academic Health Science Centres.

Our facilities

Your room has en-suite facilities and is equipped with a nurse call system, Freeview television, radio, direct dial telephone and free internet access. Soap and towels are provided but you are advised to bring your own toiletries.

You are generally welcome to use your mobile phone in your room and in designated areas.  You can also make phone calls using the hospital’s telephone system. Any external calls will be charged to your account. Ask a member of staff for details of charges.

Hospitality services

To make sure your stay is as comfortable as possible, as an inpatient we offer a range of nutritionally balanced meals and cater for all dietary requirements including vegetarian, gluten-free, kosher and halal meals.

Our friendly hospitality staff are happy to assist with any special dietary needs, please contact your consultant’s secretary with your requirements before your admission and we can make the necessary arrangements.

Your family and friends are welcome to order food but please be aware that meals and refreshments for visitors are chargeable.

Consent

We want you to understand the course of treatment planned for you. So, when you are undergoing an invasive procedure or diagnostic test, we’ll ask you to sign a consent form.

Our nurses will also ask for your permission for routine tests such as taking blood pressure.

Visitors

Our private patients may be treated in different areas of the hospital.  If you cannot find what you are looking for, please get in touch.

Visitors to any of our hospitals and community sites are asked to adhere to our infection and control policy, which includes the regular washing of hands and use of hand sanitiser. You may also be asked to wear a face masks while visiting some sites.

We ask all visitors to not visit any of our sites if they are feeling unwell, including but not limited to:

• a cough or runny nose
• fever
• infection
• experience sickness or diarrhoea within the last 48 hours.

Howard ward

Your friends and family are welcome to visit you during your stay on Howard ward.

• Visiting hours are between 11am – 8pm.
• Maximum of three to four visitors per patient.

Ask your friends and family to report to the nurse station on arrival, so we can check you are comfortable and ready to receive visitors.

Westminster Maternity Suite

• Visiting hours are between 3pm – 8pm.
• Maximum of two visitors per patient.

On arrival, please ask your visitors to report to the midwife station so we can make sure that visits do not disturb your care and recovery.

Evelina London

• Visiting hours are between 12pm – 7pm.
• Maximum of two visitors per patient, only one visitor may stay overnight.
• In the emergency department, maximum one visitor per patient.

Visiting policies for high infection wards and intensive care units will differ, please get in touch to confirm.

Accommodation

On-site accommodation

Our River-View apartments provide short and long-term temporary accommodation.

Located on the St Thomas’ hospital site, the self-contained apartments offer a ‘home from home’ environment and spectacular views of the River Thames and Westminster Palace.

Choose from two or three-bed apartments with an open-plan kitchen, lounge, free Wi-Fi and TV. Complimentary bath linen and toiletries are provided.

For accommodation enquiries and reservations, call +44 (0)20 7188 0276 or email stthomas.accommodation@gstt.nhs.uk.

Evelina London

We understand that you will want to stay close to your child whilst they are in hospital.  The majority of beds within Evelina have a pull-down adult bed next to them allowing one parent or carer to stay with their child overnight. We provide linen, towels and showering facilities.

Hotels

We have a partnership with the London Park Plaza Hotel group and can offer a special 15% discounted rate

The Park Plaza Westminster Bridge is just minutes from St Thomas’ and Evelina London Children’s Hospital, making visiting easy, and close to many of London’s famous landmarks.

Park Plaza Westminster Bridge London
200 Westminster Bridge Rd
London, SE1 7UT.

Payment options

Our team will support you at every stage, whether you have private medical insurance, wish to pay for your own treatment or are coming to us through an embassy, third party or sponsor.

We have a number of payment options.

Private medical insurance

We have direct arrangements with many of the UK’s leading private medical insurers. If you have UK private health insurance, please tell us when you book and provide details of your insurance company and policy number.

It’s best to get pre-authorisation from your insurance company and confirmation from them that the treatment you are seeking is covered, so we can ensure everything is in place. Please check the terms and conditions of your policy and details on any exclusions or maximum benefits or limits.

Unfortunately, we do not work directly with insurers outside the UK. In these circumstances, you will be asked to pay for your treatment and then reclaim the cost from the insurance company.

Embassy or third-party sponsor

If your treatment is to be paid by a third party, such as an overseas embassy, we will need a letter of guarantee for payment. We will ask for this letter when you book, and it is required before your admission to hospital. The letter must state clearly that the embassy or sponsor will cover the total cost of care and make clear any exclusions to full payment.

Self-pay

If you are paying for your own treatment or your health cover is limited, the hospital can offer a fixed price package for a broad range of operations.

If a fixed price is not appropriate due to the complexity of the procedure, our reservations team can provide an estimate for the cost of treatment or surgery not included in package prices.

As a self-pay patient, you will be asked to pay in full before your admission. We accept credit and debit cards or bank transfer. We also accept cheques, but they need to be presented one week before admission.

If the final cost of treatment is lower than the deposit you paid, we will refund the difference in cost. The actual cost depends on length of stay, diagnostic tests and procedures carried out. Please note that the consultant’s and anaesthetist’s fees are often charged separately. You should discuss this with your consultant before admission.

If you would like further details on paying for your own treatment, please fill in the online enquiry form below.