Terms and conditions

The NHS and Guy’s and St Thomas’ Private Healthcare is committed to the privacy of individuals using this website. This privacy statement discloses the privacy practices for https://guysandstthomasprivatehealthcare.co.uk. It applies solely to this website.

Some services on this website, for example our forms, collect personal information from you. Any information you do submit will be kept in the strictest confidence and will never be passed on to a third party, unless there is a legal obligation to do so.

The website uses cookies to help us monitor site usage, for example pages looked at and the type of browser used. Cookies are not used to identify you as an individual.

Accuracy

The content and information provided by Guy’s and St Thomas’ Private Healthcare, as part of Guy’s and St Thomas’ NHS Foundation Trust, in this website (“the Content”) is for general guidance only. Whilst care has been taken in preparing the Content, Guy’s and St Thomas’ does not warrant its accuracy and shall not be liable for any error, omissions or inaccuracies in the Content. If you wish to rely on the Content, you should independently verify it.

We have taken every care to ensure that the information contained in this website is accurate, complete and kept up-to-date. However, medical knowledge is constantly changing and we cannot guarantee that all of the information is accurate and consistent with current NHS practice.

Copyright and trademarks

Trade marks used in this website belong to Guy’s and St Thomas’ NHS Foundation Trust, its subsidiaries or third party licensors.

The Content and design of this website is protected by copyright (and/or other intellectual property rights) either owned by Guy’s and St Thomas’ NHS Foundation Trust, or used under licence from third party copyright owners. Any use of the Content not expressly permitted by these Terms and Conditions may infringe such intellectual property rights. If you breach any of these Terms and Conditions, your permission to use the Content automatically terminates and you must immediately destroy any copies you have made of any part of the Content. Guy’s and St Thomas’ NHS Foundation Trust, reserves its right to take such action as it thinks fit in these circumstances.

Other than as specified above, you will not nor will you allow any other person to:

1. reproduce, publish, transmit, circulate, distribute, download, alter, translate, add to, delete, remove or tamper with the Content, this website or any part of it; or

2. directly or indirectly attempt to distribute or interfere with or alter (in whole or part) the Content or this website.

Our use of social media channels

The social media channels for Royal Brompton & Harefield Hospitals Specialist Care and Guy’s and St Thomas’ Private Care (part of Guy’s and St Thomas’ NHS Foundation Trust) are managed by our marketing team.

If you follow our social media channels, you can expect to receive messages covering news, events, service updates, official announcements and promotional content about our private patient services. We will also republish information that we feel is appropriate, relevant and interesting.

We reserve all rights to the following social media accounts:

• Facebook: @RBHHSpecialistCare
• Twitter: @RBHHPrivateCare
• Twitter: @GSTTPrivateCare
• LinkedIn: Royal Brompton & Harefield Hospitals Specialist Care
• LinkedIn: Guy’s and St Thomas’ Private Healthcare
• Instagram: RB&HH Specialist Care
• YouTube: RB&HH Specialist Care
• YouTube: Guy’s and St Thomas’ Private Healthcare

Replies and messages

We welcome feedback from followers and read all messages. However, we will not always be able to reply individually to everyone.

If you send a message to our social media account, this will not be considered as contacting us officially. If you have a formal comment about our services, please contact our team.

Who we follow

We follow individuals and organisations where appropriate and will stop following accounts that we believe are malicious or spam.

If we follow an individual on our social media channels, this does not imply endorsement of any kind.

Availability

We cannot guarantee uninterrupted access to this website, or the sites to which it links. We accept no responsibility for any damages arising from the loss of use of this information.

We will normally update and monitor our social media accounts only during office hours. We cannot guarantee that all our channels will always be available and cannot accept responsibility if there is a lack of service.

Social media community rules

We are committed to diversity and inclusion at our hospitals to ensure that our private healthcare services are fair, accessible and appropriate for all our patients.

This commitment is reflected in our social media communications and we expect that followers of our social media accounts and/or those commenting on our social media posts respect that too.

We welcome comments on our social media accounts and posts that are intelligent, constructive, and related to our services.

We encourage everyone interacting on our social media accounts and posts to treat others how they wish to be treated.

We will do our best to help users with any queries within their comments, but to respect user privacy and to prevent personal details being shared publicly, we may ask them to contact us via private or direct message on the social media platform being used. We will also remove or hide comments that identify users offline.

Any comments that do not meet our community rules will be removed or hidden and the user’s comment may be reported to the relevant social media platform for assessment.

The following comments are not permitted on our social media accounts or posts and go against our community rules:

• Abusive language, aggression, discrimination, and bullying (whether that is aimed at other users or our staff and hospitals).
• Distressing content.
• Duplicate posts (spam) from the same user or group.
• Any comments subject to legal issues, such as those related to slander, contempt of court, defamation or publicising/encouraging/endorsing illegal activity.
• Comments containing unverified or false claims about products, health conditions and/or their diagnosis and treatment of health conditions.
• Comments with overt political or religious bias intended to incite others.
• Aggressive lobbying that disrupts the community for other users.
• The impersonation of brands or other users or featuring licensed or copyright material.

Finally, we retain the right to remove content posted on social media or block users from posting to any of our social media pages for any other reason deemed necessary to create a helpful community.

Links

Links from this website to other websites are provided for information and convenience only. Guy’s and St Thomas’ NHS Foundation Trust, is not responsible for, and neither does it endorse, the content or accuracy of such linked websites. Your use of such linked websites is at your own risk and is subject to the terms and conditions of use for those linked websites.

Any person who wishes to provide a link to this website must seek prior written permission from Guy’s and St Thomas’.

This website operates subject to the laws of England and Wales. The Courts of England and Wales shall have exclusive jurisdiction to settle any disputes, which may arise out of the use of this website. To this end, you irrevocably agree to submit to the jurisdiction of the Courts of England and Wales and irrevocably waive any objection to any action or proceedings being brought in such Courts or any claim that any such action or proceedings has been brought in any inconvenient form. However, Guy’s and St Thomas’ may still be entitled to take proceedings against users abroad and/or to enforce judgements on orders against them there.

Guy’s and St Thomas’ accepts no responsibility and has no liability in the event that the Content and/or the website does not comply with the laws of a jurisdiction outside the U.K.

This website is made available for public viewing on the basis that Guy’s and St Thomas’ exclude all liability whatsoever for any loss or damage howsoever arising out of use of this website or reliance upon the content provided in this website. The limitations set out in this notice apply in cases of breach of contract, negligence, tort or otherwise. They shall apply to the fullest extent permitted by law.